outsourcing to india
29 08 2008Not, perhaps, what you might be thinking. However, in a sort of Coals to Newcastle sort of way it struck me as faintly ironic to learn that the Indian Consulate has followed an apparent trend of outsourcing their visa processing, in their case to vfs global. Nothing inherently wrong with that – now one can fill in the forms online (which are confusing and badly explained, but still) and even pay in advance, theoretically reducing the time spent in the queue. Theoretically. Claire had to wait for two hours for her appointment, and it, being the busier London, was timed.
This morning, having done all this, and even booked my ‘appointment’ – a specific day, rather than a time – I went along to the visa centre for opening time at 08:30. When I asked the security guy about the appointment system he said “Oh, we see anyone at any time, it doesn’t matter.” Hmm. Apparently the online system has somewhat over-reached reality. Never mind, I was first in line. I had neglected to complete one or two details that somehow hadn’t quite made it from the online record onto the printed version to date and sign, but never mind that either.
“You are coming here to collect?”
“Yes. Can I pick it up this afternoon?”
“Oh no, it will be 2-3 working days. Minimum. You can track your application online with this number.”, the officer said, handing me one third of the receipt.
I’ll be back in a week, then. The Consulate returned them the same afternoon. Still, it’s at least good to know that this shiny new service with all its online efficiency is such good value for money. Oh, except that this year the visa is nearly 25% more expensive than last, having added on the outsourcing company’s fee.
La, and indeed, la.
Categories : planet stupid, travel









